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AUTHENTIC PEOPLE DELIVERING CREATIVE SOLUTIONS

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OVERVIEW

You aren’t just looking for a hotel management company. You are looking for the right hotel management company to manage your hotel and bring you results that were beyond what was expected. Anaheim, CA-based broughtonHOTELS is the partner you have been looking for.

The company was founded in January 2001 by Larry Broughton. During what proved to be the worst two-and-a-half year period in the hospitality industry since before World War II, Broughton successfully acquired four hotel properties. By 2014, the company had a portfolio of over 20 hotels that it managed. Our success comes from innovation, high service standards, integrity, and a commitment that goes beyond the norm - THINK Green Berets here and you get the idea.

From a guest’s initial interaction to the bottom line, we continually exceed our client’s expectations by carefully positioning, aggressively marketing and providing the highest standards to guests and patrons. We’re extremely proud of our consistent record of combined occupancy and profitability rates above industry average, but it’s the continued spirit of benefaction that truly identifies broughtonHOTELS.

Recently, broughtonHOTELS formed Bandera Hospitality to capitalize on the growing needs and opportunities of our clients and to fully utilize the talented group of superstars that comprise our hospitality management company. Bandera specializes in the operation of independent hotels that will ultimately transition into boutique hotels after renovation and repositioning; as well as branded hotels, which make up the vast majority of the marketplace.

TIMELINE/HISTORY

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CULTURE

We rethought what a management company should be. So naturally, we rethought what the culture of a successful company should be. We want our guests to recall the warm welcome, genuine caring, and feelings that won them over when they stayed at one of our hotels. This starts with putting an emphasis on the people we hire, our team members, and the rich social interactions that they have with our guests that create an exceptional experience.

Our Team Members are at the core what differentiates us from the competition, and also what allows us to create a fiercely loyal customer base. We take pride in the training and development of our people at all levels and disciplines. This shows in the results of our annual work climate surveys. Job satisfaction across the hospitality industry is 80%, but among Broughton properties, it’s nearly 86%. And you can see how this translates to guest experience as our results show nearly 89.5% customer satisfaction, outpacing the industry satisfaction index of 88%.

We aren’t totally serious, just seriously committed to our team, our mission, and providing exceptional results.

broughtonHOTELS enriches and builds up our team members through our

  • bH Innsider Podcast
  • broughtonBUCKS reward program
  • bH Rockstar program
  • broughtonCARES program
  • PB& J Bag Lunch program

SOCIAL CONSCIENCE

We don’t just talk about the importance of providing service to the communities we are a part of, we live it. We select the philanthropic organizations we support not only on the organization’s merits or needs but also on the personal life experiences of a team member or the organization’s ability to make a tangible difference in the lives of those it assists.

Our corporate team participates in PB & J Bag Lunch Day the third Wednesday of every month. We put together hundreds of bag lunches to distribute to charities in Orange County.

Our hotel teams are encouraged to participate in community service via our Helping Hands program. They also donate partially used soap and hotel amenities to Clean to The World. This program helps reduce waste and prevent hygiene-related illnesses around the world.

A few of the organizations we support:

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bcrf
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larry

LARRY BROUGHTON

Founder & CEO

  • Founded company in 2001
  • Former VP & Partner of Joie de Vivre Hotels
  • Creative approach to business has been
  • Featured nationally in articles and on television
  • Diverse background includes service as a Staff Sergeant in the US Army Green Berets
  • Has held ownership positions in hotels and restaurants
  • Board member of BLLA (Boutique & Lifestyle Lodging Association)
  • Recipient of numerous awards, including Ernst & Young’s prestigious Entrepreneur of the Year Award®, National Veteran Owned Business Association named him Vetrepeneur® of the Year, Passkeys Foundation’s National Business Leader of Integrity, as well as Coastline Foundation’s Visionary of the Year
  • Regular guest commentator on business & leadership topics on MSNBC, CNN, Travel Channel
craig-sullivan

CRAIG SULLIVAN

Chief Development Officer

  • Career spans 40 years in hospitality and commercial real estate
  • Closed over $22 billion in hospitality transactions over past 23 plus years
  • Prior titles include Sr VP of Parkwest GC and VP at Twenty Four Seven Hotels
  • Launched and sold out California Lodging Investment Conference in its inaugural year
robert-rycroft

ROBERT RYCROFT

Chief Financial Officer

  • Over 30 years experience, with 17 as a Controller
  • Background includes positions as Controller for Princess Hotels International, VP of Finance for Shadowrock Development Corporation
  • His ability to communicate with owners and corporate officers has been instrumental in his career
teri-serrano

TERI SERRANO

Vice President of People Services

  • Over 20 years of human resources and risk management experience
  • Experiences spans from work at Joie de Vivre Hospitality, Century Plaza Hotel & Tower, Carneros Management Company, to St. Regis Monarch Beach Resort & Spa and Casa Del Mar
  • Received her certificate in Human Resources Management from the University of Phoenix
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SHANE KEENER

Vice President of Marketing

  • Oversees e-commerce/digital marketing and revenue optimization
  • Previously VP of Marketing for Sage Hospitality, where he oversaw development and implementation of their new digital marketing
    platform, education of key staff and ownership, and drove online strategy for the company
  • Part of team that opened first ever franchise managed Ritz-Carlton in Chicago
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JONATHAN MACE

Corporate Director of Revenue Optimization

  • Works directly with hotels to forecast, price and optimize revenue strategies
  • Previously held title of Regional Director of Revenue Management with Pyramid Hotels
  • Strong operations having worked in both reservations and the front office
  • Masters from California Institute of Technology and a Bachelor of Science from Florida State University
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ANN TRUONG

Accounting Manager

  • Began career at Joie de Vivre Hospitality, working Front Desk before being promoted to Accounting
  • Was part of accounting team that opened the Shorebreak Hotel
  • Interfaces with CFO, General Managers, and accounting department heads
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JUSTIN CONNER

Accounting Manager/Transitions Manager

  •  Started career as a night auditor and worked his way up to General Manager
  • Extensive experience with property management and central reservation systems
  • His analytical, common sense approach to business has been critical to his success in the Accounting department

 

 

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CAESAR LANCETA

Regional Manager

  •  Over 20 years experience, with an emphasis on sales, revenue optimization and operations
  • Previously with First Hospitality Group as Regional Director of Operations, overseeing 14 hotels
  • With NVN Hotels, worked in several capacities ranging from Vice President of Sales & Revenue Management to Vice President of Operations
  • Focused on top and bottom line results, while delivering outstanding guest and team member satisfaction

 

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JC AZPEITIA

Area General Manager

  • Over 20 years experience in Hotel Operations, Sales & Marketing and Revenue Management
  • Past experience includes Sales, Task Force, Operations Support for a number of branded properties including Radisson, Amerisuites, Hyatt Place, Holiday Inn
  • Began hospitality career as a high school intern at a Marriott in El Paso, TX

 

 

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CRAIG SETTIMO

Area General Manager

  • Oversees properties in Los Angeles, Santa Barbara, Redondo Beach and Palm Springs markets
  • Focus on staff training and problem resolution led to 128 spot jump in Tripadvisor ranking for managed hotel
  • Almost 20 years of experience ranging from boutique hotels such as The Moment Hotel to branded properties like the Hamilton Crowne Plaza

 

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CHRIS PINEDA

Manager of Creative Services

  • Prior to broughtonHOTELS, worked primarily at advertising agencies, first as a Production Artist then as a Graphic Designer
  • Designs all print material for home office as well as properties, as well as assisting in other marketing needs including email blasts, web ads, print
    advertising, and presentations
  • Graduated from the Academy of Art College in 2001 with a Bachelor of Fine Art degree in Computer Arts

 

 

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CINDY DUNN

Regional Revenue Manager

  • Over 10 years experience in the hospitality industry, primarily in revenue management and hotel operations
  • Has experience with on-site consulting for a global revenue management and technology company
  • Background in engineering and statistics
  • HSMAI Certified Revenue Management Executive

 

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CUSTOMIZED HOTEL MANAGEMENT SOLUTIONS FOR PROPERTY OWNERS

No matter where your property is, what condition it is in, or the challenges that may exist, the team at Broughton Hotels is there to help you. We have helped owners achieve their Revenue per Available Room (RevPAR) goals, generate exceptional Net Operating Income (NOI), reduce operating costs by leveraging our purchasing programs and much more. Ultimately our goals align with yours to provide you the best possible financial return.

Our solutions can be a full service end to end solution, or something more customized for your immediate needs. Our team will work with you to deliver the best options for your business. Below is a list of the services we offer. If you don’t see something specific, please speak with a member of our our Business  Development team.

LEARN HOW WE CAN HELP YOU

with REVENUE OPTIMIZATION

 

with MANAGING OPERATIONS

SERVICES PROVIDED

Sales & Marketing

  • Product Development and Positioning
  • Marketing Plan Development
  • Public Relations
  • Sales Calls & Representation
  • Sales Training and Procedures
  • Reservations Training
  • Website Development & Optimization
  • Graphic Design
  • Print Ad and Collateral Design & Layout
  • Design and Execution of Email Blast Campaigns

Operations

  • Turnaround Situations
  • Owner Operation Reporting
  • On-property Supervision
  • Rooms Management
  • Food & Beverage Management
  • Implement Guest/Patron Satisfaction Surveys
  • Secret Shopper & Reservations Test Call Programs
  • Human Resources

Accounting

  • Monthly Financial Reporting
  • Cash Flow Statements
  • Forecasting
  • Budgeting
  • Automated Payroll and Administration

Revenue Management

  • Property Management System (PMS) and Integrated Central Reservations System (CRS) Platform
  • Revenue Systems Audit & Clean Up
  • Pricing Strategy
  • Global Distribution Systems (GDS) inclusion & beneficial pricing
  • Alternative Distribution Systems (ADS) inclusion & beneficial pricing
  • Group Sales Optimization & Meetings
  • Hotel Revenue Optimization & Meetings
  • Pricing and RFP Support
  • Revenue Forecasting

NEW DEVELOPMENT / REPOSITIONING

  • Market Analysis
  • Planning & Research
  • Restorations and Enhancement of Property Value
  • Design Consulting
  • Purchasing Furniture, Fixtures, & Equipment Installation
  • Pre-Opening Marketing
  • Personnel Selection & Training

broughtonHOTELS TRANSITION PROCESS

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BRAND EXPERIENCE

APPROVED OPERATOR

MARRIOTT | IHG | HYATT | BEST WESTERN | CHOICE

TEAM EXPERIENCE

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starwood
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hilton
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FEE COMPARISON

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LOS ANGELES LIMITED SERVICE HOTEL

Pre-Broughton 12 month Revenue $1,141,643
Broughton 12 month Revenue $1,931,170
REVENUE % CHANGE YOY 69.2%

Pre-Broughton 12 month ADR $72.35
Broughton 12 month ADR $106.83
ADR % CHANGE YOY 47.7%

Pre-Broughton 12 month Occupancy 65.50 %
Broughton 12 month Occupancy 85.76 %
OCCUPANCY % CHANGE YOY 30.9%

  • With minimal capital improvements increased total revenue nearly $790K
  • Established incentive goals for front desk team to upsell and promote our larger rooms.
  • Focused on previously deferred maintenance projects to enhance property aesthetic and functionality
  • Partnered with local Broughton property to promote free shuttle to Universal Studios
  • Capital items purchased include: Wifi Upgrade, Televisions, Linen package. Total cost under $50k.

SERVICE

Pre-Broughton Tripadvisor Score 244 / 348
Broughton 12 month Tripadvisor Score 117 / 348
TRIPADVISOR % CHANGE YOY 52.1%

TEAM MEMBERS

  • We inherited 16 team members and brought them on board as Broughton Employees.
  • We put them through a Broughton boot camp where we overhauled their service standards, coached them on the Broughton Standards and Procedures and preached accountability.
  • Room attendants were coached and trained on proper way to service rooms as well as cleanliness standards.
  • Vendors were brought in to teach and train about their products and proper way to use them.
  • Annual Team member satisfaction score of 87%

NORTH CHICAGO HOTEL

2016 T12 month Revenue $2,387,651
2017 T12 months Revenue $2,532,941
REVENUE % CHANGE YOY 106.08%

2016 T12 month ADR $163.92
2017 T12 month ADR $168.36
ADR % CHANGE YOY 102.70%

2016 T12 month Occupancy 69.33%
2017 T12 month Occupancy 71.72 %
OCCUPANCY % CHANGE YOY 103.44%

  • With no capital improvements, the Willows hotel was able to shift market share from high profile competitors by using “boots on the ground” market intelligence, coupled with market experience and aggressively strategizing revenue management.
  • Established a centralized purchasing process with checks and balances to ensure expense to budget percentages were well within budget.
  • Assessed vendor/partner expenditures to ensure maximum profitability
  • Re-trained management teams for more accurate forecasting of expenses to revenue, which carried positively to GOP and NOI
  • Capitalized on available broughtonHOTELS systems, such as M3, in order to forecast, on a weekly basis, where expenses would land and take advanced strategies in order to be within labor and expense budgets

GUEST SERVICE

  • Guest service was enhanced with service recovery initiatives
  • TripAdvisor review responsiveness
  • Full Guest Service Host training
  • Enhanced Guest Satisfaction training

CURRENT PORTFOLIO

BROUGHTON HOTELS

SPORTSMEN’S LODGE HOTEL—STUDIO CITY, CA 190 Rooms

PARK JAMES —MENLO PARK, CA 65 Rooms

MAJESTIC HOTEL—CHICAGO, IL 52 Rooms

WILLOWS HOTEL—CHICAGO, IL 55 Rooms

CITY SUITES HOTEL—CHICAGO, IL 45 Rooms

INN AT EAST BEACH—SANTA BARBARA, CA 33 Rooms

BEST WESTERN DE ANZA INN–MONTEREY, CA 43 Rooms

THE MONROE—PALM SPRINGS, CA 62 Rooms

HOTEL SOLARES–SANTA CRUZ, CA 74 Rooms

STUDIO CITY COURT YARD HOTEL, STUDIO CITY, CA 66 Rooms

HENRY HOWARD HOTEL—NEW ORLEANS, LA** 18 Rooms

STREAMLINE HOTEL — DAYTONA BEACH, FLA** 47 Rooms

ACQUA HOTEL—MILL VALLEY, CA** 49 Rooms

MILL VALLEY INN—MILL VALLEY, CA** 25 Rooms

WATERS EDGE HOTEL—TIBURON, CA** 23 Rooms

**Affiliate hotels where broughtonHOTELS offers accounting services and/or sales and marketing support.

FEATURED IN

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TOP 10 REASONS TO HIRE broughtonHOTELS

1 INDUSTRY EXPERIENCE

Each hotel is a living organism and requires an approach to guest service,  operations, and sales that celebrates its inherent uniqueness. We have experience with the nation’s leading hotel operators, from Joie de Vivre and Kimpton, from Marriott to Hyatt, and many other boutique and independent properties.

2 MEDIA EXPOSURE

We use the power of travel media, and the exposure gained from newspaper, and  magazine articles to successfully market hotels. On-going public relations campaigns cost a fraction of print ad campaigns, and often have bigger benefits. Our Team has direct access to 1,500 quality travel writers looking for the next hotel story.

3 REVENUE MANAGEMENT

We leverage modern revenue management strategies, and techniques to generate  superior market penetration and growth for our hotels. Our experienced revenue management team is constantly developing strategies to generate top dollar, and positive RevPAR Growth Index for your asset.

4 EXPERT CHANNEL MANAGEMENT

Whether building attractive and efficient hotel websites with quality reservation booking components that maximize internet exposure; insuring proper placement and rate yielding through Online Travel Agencies such as Expedia or Booking.com; or finding premium customers through the GDSs, our hotels leverage booking channels for optimum results.

5 POWER IN CRM

We use customer relationship marketing to heighten awareness of our hotels. Cross-selling our family of hotels has proven to be a highly productive way of reaching travelers interested in a unique hotel experience. We generate highly-convertible, cost-effective campaigns direct mail, and email campaigns utilizing our past customer database numbering in the tens of thousands.

6 TRAVEL AGENT / CONSORTIA EXPOSURE

We have leveraged our experience and portfolio size to: gain access to the industry’s leading production reporting tools, provide exposure to thousands of travel agencies and consortia that an independently operated hotel would not have otherwise, and have negotiated deep discounts to participate in the countries leading travel consortium.

7 SUBJECT MATTER EXPERTISE

You will find some of the most savvy, experienced, hands-on hoteliers in the hotel business work for us. Our depth of knowledge is extensive in Sales & Marketing, Operations, Account, and Revenue Management generates unparalleled results, and achieves unmatched guest satisfaction generating the best results for our partners.

8 PURCHASING POWER

We have negotiated national pricing programs for virtually all operating supplies and services associated with operating a hotel or restaurant. Our pricing programs offer discounts for supplies and services on par with those of the industry’s largest brands.

9 VALUE

We are a full-service hospitality management company providing oversight and leadership in all facets of hotel management. Keeping these services in-house provides for a more efficient, high quality, and competitive pricing structure.

10 PASSION

We are in love with the hotel business. No other hospitality management company will offer more heart, soul, creativity, expertise, or energy to their hotel projects. Every manager in the organization is passionate about the role they play in increasing the value of the hotel assets in the portfolio.

OWNERS LOVE US!

We’ve been impressed with their integrity, and from day one they’ve made a positive impact on morale and operating efficiencies.

Wen-I Chang, Hotel Owner/Developer

We’ve found Broughton to be an exceptional manager focused on ensuring that our objectives are met through the use of proven strategies executed by a talented team of hospitality experts.

Brian Massie, Hotel Owner in
three broughtonHOTELS

Broughton has brought the expertise and economies of scale to make the Georgian Hotel one of the most profitable small hotels in the country.

Ted Broedlow, Hotel Owner

Through good and bad economic times, Broughton has added value by driving revenues, controlling expenses, and creating a corporate culture that inspires excellence.

Phil Sherburne, Hotel Owner/Developer

Over the last several years it became clear to us that hospitality marketing in the information age is not a job for amateurs. When we hired Broughton we hired marketing and management magicians who stay up to the second in this increasingly complex field. Our bottom line has never looked better.

Scott Smigel, Hotel Owner

Broughton has been professional, diligent and efficient when imparting their commercial, marketing and management knowledge to our hotels. Their leadership style has been a positive influence on staff morale, which is essential in a people industry.

Marc Aron, Hotel Owner in
three broughtonHOTELS

Larry his team at broughtonHOTELS bring new options to our hotel owner and lender clients with their unique ability to operate independent and boutique hotels as well as branded ones. Everything a hotel owner would want -- lean, mean, effective.

Jim Butler, Partner & Chair of Global Hospitality
Group® for Jeffer Mangels Butler & Mitchell LLP

I had the pleasure and honor of working with Larry on a number of challenging and exciting hotel acquisitions. Larry combines a passion for the hospitality business with a clear understanding of what is possible -- his passion fuels, but does not overcome, his common sense. I look forward to working with him again, and I recommend him strongly.

Robert E. Braun, Partner at
Jeffer Mangels Butler & Mitchell LLP

AWARDS

OUR AWARDS INCLUDE:

  • Ernst & Young’s Entrepreneur of the Year
  • Passkeys Foundation’s National Leader of Integrity
  • Coastline Foundation’s Visionary of the Year
  • NaVOBA’s Vetrepreneur® of the Year
  • Entrepreneur Magazine’s Hot 500
  • Top 100 Management Companies - Multiple Years
  • Zagat - US Top Luxury Hotel
  • Trip Advisor Travelers’ Choice Awards - Multiple Hotels

AS FEATURED IN

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THEY LOVE US!

WIL CERT OF EXCELLENCE
WEH CERT OF EXCELLENCE
TGH TA HALL OF FAME
SGI TA HALL OF FAME
NOR CERT OF EXCELLENCE
MVI CERT OF EXCELLENCE
MOM CERT OF EXCELLENCE
MAJ CERT OF EXCELLENCE
IEB TA HALL OF FAME
ACQ CERT OF EXCELLENCE

GUESTS LOVE US!

INN AT EAST BEACH

Someone like me who travels for about 2-3 months in a year, I find most the hotels of a certain standard give almost the same experience. And most the time difference between good and a great stay is the service that you get. This hotel most definitely wins your heart with the service.

- User “93pgm” on Tripadvisor

SPORTSMEN’S LODGE

Great location, access and remodel. Feels like a getaway with the right mix of old school charm, yet quaint and modern amenities without having to be at a huge hotel.

- User “Tryin2havefun” on Tripadvisor

STUDIO CITY COURT YARD HOTEL

The staff are always helpful and always willing to do what they can to help out. I couldn’t recommend this hotel enough, and have also recommended it to friends
of ours as a great place to stay.

- User “davidblake219” on Tripadvisor

MAJESTIC HOTEL

Great breakfast and comfy lobby room with fireplace to relax in at night. Mona at front desk excellent helper with all our needs! Second time staying here and we have made our reservations for next time!

- User “cookmaryellen” on Tripadvisor

CITY SUITES CHICAGO

Basanta greeted us at the front desk and proved to be the consummate host.
Welcoming, friendly, courteous, and helpful. The hotel is very well located and comfortable. Good value.

-User “sdavidson14” on Tripadvisor

WHO WE ARE
OUR TEAM
WHAT WE DO
SUCCESS STORIES
TOP 10 REASONS

OVERVIEW

THEY LOVE US